Does Your Business Have a Legal Obligation to Accept Customers with Emotional Support (Comfort) Animals?
What’s happening: Recent news coverage of Delta and United’s efforts to balance passenger and crew safety with accommodation of service and emotional support animals has added to the confusion regarding a business’s legal obligation to admit customers with emotional support – or comfort – animals.
There is an important legal distinction between a service animal and a comfort animal.
Behind the scenes: Important information regarding Fair Housing Act and public accommodations such as restaurants and retails stores can be found here.